TERMS & CONDITIONS

Root Foods Bangladesh  ·  rootfoods.com.bd

Effective Date: January 1, 2026   |   Last Updated: March 2026

Welcome to rootfoods.com.bd, the official website of Root Foods Bangladesh, a brand of Root Bangladesh. By accessing or using this website — including browsing, placing orders, or registering an account — you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

If you do not agree with any part of these Terms, you must discontinue use of this website immediately. These Terms apply to all users, visitors, and customers of rootfoods.com.bd.

1.  About Root Foods Bangladesh

Root Foods is a brand of Root Bangladesh, dedicated to providing natural, authentic, and responsibly sourced food products. Our mission is to connect consumers across Bangladesh with pure, high-quality foods — sourced with integrity from trusted farmers and verified suppliers.

Our core commitments include:

• Delivering natural and minimally processed food products

• Supporting local farmers and rural agricultural communities

• Maintaining transparency in sourcing, labelling, and pricing

• Upholding hygiene and quality standards across our supply chain

2.  Acceptance of Terms & Eligibility

By using this website, you represent and warrant that:

• You are at least 18 years of age, or are using the website under the direct supervision of a parent or legal guardian;

• You have the legal capacity to enter into binding agreements;

• All information you provide is accurate, current, and complete;

• You will not use this website for any unlawful, fraudulent, or unauthorised purpose.

Root Foods reserves the right to refuse service, suspend accounts, or cancel orders at its sole discretion if misuse, fraudulent activity, or a violation of these Terms is detected.

3.  Product Information

Root Foods takes reasonable care to ensure that all product descriptions, specifications, and nutritional information displayed on this website are accurate and up to date. However, please note the following:

• Product images are for illustrative purposes only and may not represent the exact appearance of the delivered item.

• As naturally sourced products, colour, texture, aroma, and size may vary due to seasonal and agricultural differences. These variations are inherent to natural foods and do not constitute a defect.

• Packaging design and labels may be updated without prior notice.

• Root Foods reserves the right to correct any errors in product descriptions, ingredient lists, or pricing at any time without liability.

4.  Pricing Policy

All prices displayed on rootfoods.com.bd are in Bangladeshi Taka (BDT) and are inclusive of applicable taxes unless otherwise stated.

Prices are subject to change without notice due to:

• Fluctuations in raw material or logistics costs

• Market and supply chain conditions

• Promotional campaigns or seasonal offers

Promotional pricing is valid exclusively for the duration of the specified promotional period. Root Foods is not obligated to honour prices resulting from typographical or system errors.

5.  Orders & Payments

5.1  Placing an Order

Orders may be placed through the following methods:

• Online checkout via rootfoods.com.bd

• Authorised payment gateways integrated on the website

• Cash on Delivery (COD), where available in your delivery area

5.2  Order Confirmation

An order confirmation will be sent to your registered email or phone number upon successful placement. Confirmation does not guarantee availability. In the event a product is out of stock or unavailable after confirmation, Root Foods will notify you and process a full refund if payment has been received.

5.3  Order Cancellation

Root Foods reserves the right to cancel or decline any order in the following circumstances:

• Suspected fraudulent or suspicious transaction activity

• Incorrect pricing or product information displayed due to system error

• Unavailability of the product at the time of fulfilment

• Inability to deliver to the specified address

6.  Delivery & Shipping

6.1  Delivery Timeframes

Estimated standard delivery times are as follows:

• Dhaka City: 1 – 3 working days

• Outside Dhaka (rest of Bangladesh): 2 – 5 working days

6.2  Delivery Delays

Delivery timelines are estimates and may be affected by:

• Adverse weather conditions or natural events

• Logistics partner delays or operational disruptions

• National holidays, hartals, or public emergencies

• Incorrect or incomplete delivery address provided by the customer

6.3  Delivery Charges

Shipping fees are calculated based on delivery location, order weight or size, and any applicable promotional offers. Delivery charges will be clearly displayed at checkout before order confirmation.

Root Foods partners with trusted third-party logistics providers to fulfil deliveries. While we make every effort to ensure timely delivery, Root Foods is not liable for delays caused by logistics partners beyond our reasonable control.

7.  Return & Refund Policy

7.1  Eligible Returns

Root Foods will accept return requests under the following conditions:

• The product was damaged, broken, or tampered with during delivery

• An incorrect product was delivered (wrong item or wrong variant)

• The product delivered was expired at the time of receipt

Return requests must be submitted within 24 hours of delivery via our website contact page or customer support channels. Requests submitted after this period will not be accepted.

7.2  Non-Returnable Items

In compliance with food safety regulations, returns will not be accepted if:

• The product packaging has been opened or the seal broken

• The product has been partially or fully consumed

• The product was stored improperly by the customer

• The return request is made beyond the 24-hour window

7.3  Refund Processing

Once a return request is reviewed and approved, refunds will be processed within 3 – 7 working days via one of the following methods:

• Mobile banking (bKash, Nagad, or equivalent)

• Bank transfer to the customer's registered account

• Website credit / wallet balance for future purchases

Root Foods reserves the right to request photographic evidence of damaged or incorrect products before processing a return or refund.

8.  Intellectual Property

All content published on rootfoods.com.bd — including but not limited to the Root Foods logo, brand identity, product descriptions, photographs, graphic designs, written content, and website architecture — is the exclusive intellectual property of Root Foods / Root Bangladesh.

Unauthorised use of any content is strictly prohibited, including:

• Reproduction, copying, or redistribution in any medium

• Commercial exploitation without prior written consent

• Modification, adaptation, or creation of derivative works

Any permitted use of Root Foods' intellectual property must be authorised in writing by Root Bangladesh. Violations may result in legal action.

9.  Disclaimer & Limitation of Liability

9.1  Product Disclaimer

Root Foods products are natural food products and are not medicines, pharmaceutical products, or dietary supplements intended to treat, cure, or prevent any medical condition. Any health-related information on this website is based on traditional knowledge and general nutritional research and should not be construed as medical advice.

Customers with pre-existing medical conditions, allergies, or dietary restrictions are strongly advised to consult a qualified healthcare professional before consuming any new food product.

9.2  Limitation of Liability

Root Foods shall not be held liable for any loss, injury, or damages arising from:

• Improper storage, handling, or use of products by the customer

• Allergic reactions to disclosed or naturally occurring ingredients

• Reliance on product or health information for medical purposes

• Disruptions to website access or service availability

To the maximum extent permitted by applicable law, Root Foods' total liability to any customer shall not exceed the value of the specific order in dispute.

10.  Privacy & Data Protection

10.1  Information We Collect

When you interact with rootfoods.com.bd, we may collect:

• Full name and contact information (phone number, email address)

• Delivery address and location data

• Payment information processed through secure gateways

• Website browsing data and cookie information

10.2  How We Use Your Information

Your personal information is used solely for the following purposes:

• Processing and fulfilling your orders

• Communicating order status and delivery updates

• Providing customer support and resolving disputes

• Improving our website, services, and product offerings

• Sending promotional communications — only with your consent

10.3  Data Security & Third Parties

Root Foods employs secure systems and partners with trusted, PCI-compliant payment gateways to safeguard your personal and payment data. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your data may be shared only with logistics partners and payment processors as strictly necessary to fulfil your order.

10.4  Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website performance. You may disable cookies through your browser settings, though some features of the website may become unavailable as a result.

11.  Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

12.  Changes to These Terms

Root Foods reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. The updated version will be published on this page with the revised effective date.

Your continued use of rootfoods.com.bd after any such changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

Contact Us

For questions regarding these Terms or any aspect of your order, please reach out:

Website: rootfoods.com.bd

Email: rootmplbd@gmail.com

Follow us on our social media channels for updates and announcements.