Frequently Asked
Questions

Yes. Root Foods products are 100% natural. We are committed to offering traditional foods made from real, wholesome ingredients — without artificial chemicals, synthetic additives, or unnecessary processing.

Our goal is to deliver food as close to its natural form as possible, preserving the flavour, nutrition, and integrity of every ingredient from source to your table.

No. Root Foods does not add artificial chemicals, synthetic preservatives, or harmful additives to any of its products.

We rely on natural ingredients, traditional preparation methods, and responsible packaging to maintain product quality, safety, and freshness — without compromising on purity.

Many Root Foods products are sourced directly from local farmers and rural producers across Bangladesh. We build close, trusted relationships with the people who grow and harvest our ingredients.

By working with verified farmers and suppliers, we ensure authenticity, traceability, and quality at every step — while actively supporting local agriculture and rural livelihoods.

Because our products are natural and minimally processed, you may occasionally notice slight variations in colour, texture, aroma, or taste between batches. These differences are entirely normal and result from seasonal changes, harvest conditions, and the natural variation inherent in agricultural crops.

Yes. Our products are made from natural ingredients that have been traditionally used in Bangladeshi households for generations, making them well-suited for regular dietary use.

Customers with specific medical conditions, food allergies, or special dietary requirements are advised to review ingredient information carefully and consult a qualified healthcare professional before introducing new foods into their diet.

Estimated standard delivery timeframes are:

• Dhaka City: 1 – 3 working days
• Outside Dhaka (rest of Bangladesh): 2 – 5 working days

Delivery times are estimates and may be affected by courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Yes. Root Foods delivers to most regions across Bangladesh through our trusted logistics partners. We are continuously expanding our delivery network to reach more communities.

Our customer support team is always ready to assist you with orders, product enquiries, delivery updates, and after-sales support. You can reach us through:

• Website: rootfoods.com.bd — Contact Us page
• Email: support@rootfoods.com.bd
• Social media: Official Facebook and Instagram pages listed on the website