Privacy Policy.

We collect information in two ways: information you provide directly to us, and information collected automatically when you use our website.

1.1Information You Provide

When you register, place an order, or contact us, we may collect:

• Full name
• Phone number and email address
• Delivery address and geographic location
• Payment information — processed through secure third-party gateways. Root Foods does not store raw card data.
• Account login credentials (if you create an account)
• Messages or enquiries submitted via our contact page or customer support channels

1.2Information Collected Automatically

When you browse rootfoods.com.bd, we may automatically collect:

• IP address and device type
• Browser type and operating system
• Pages visited, time spent and navigation paths
• Referral source (how you arrived at our website)
• Cookie and session data (see Section 6)

Root Foods uses the information we collect exclusively for legitimate business and operational purposes. Specifically, your information may be used to:

• Process, confirm and fulfil your orders
• Arrange and coordinate delivery of your products
• Send order confirmations, shipping updates and delivery notifications
• Respond to customer service enquiries and resolve disputes
• Verify your identity and prevent fraudulent transactions
• Improve the functionality, content and user experience of our website
• Analyse usage trends to better understand customer needs
• Send promotional offers, product updates and newsletters — only with your explicit consent

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link included in our emails. Opting out will not affect your ability to use the website or place orders.

Your data is only shared in the following strictly limited circumstances:

Root Foods takes the security of your personal information seriously. We implement reasonable technical and organisational safeguards to protect your data from unauthorised access, loss, misuse or disclosure, including:

While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to or from our website. By using rootfoods.com.bd, you acknowledge and accept this inherent limitation.

Root Foods retains your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically:

6.1What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, understand how you interact with the site, and improve the overall experience.

6.2How We Use Cookies

rootfoods.com.bd may use the following types of cookies:

6.3Managing Cookies

You may control and disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website and your ability to place orders or access certain features. Refer to your browser's help section for instructions on managing cookies.

As a customer or user of rootfoods.com.bd, you have the following rights with respect to your personal data:

• Right to Access — request a copy of the personal information we hold about you.
• Right to Rectification — request that we correct any inaccurate or incomplete personal data.
• Right to Erasure — request deletion of your personal data, subject to legal retention obligations.
• Right to Withdraw Consent — where processing is based on your consent (e.g. marketing communications), withdraw it at any time.
• Right to Object — object to the use of your data for direct marketing or profiling purposes.

To exercise any of these rights, contact us at contact@rootfoods.com.bd or through our website contact page. We will respond to all verified requests within a reasonable timeframe.

rootfoods.com.bd is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will take appropriate steps to remove such information from our records.

Our website may contain links to third-party websites, social media platforms or partner pages. Root Foods is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

This Privacy Policy is governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

Root Foods reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements or business operations. The revised policy will be published on this page with the updated effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of rootfoods.com.bd following any changes constitutes your acceptance of the updated policy. Where changes are significant, we will make reasonable efforts to notify you directly.