Terms & Conditions.

Root Foods is a brand of Root Multi-Products Ltd., dedicated to providing natural, authentic and responsibly sourced food products. Our mission is to connect consumers across Bangladesh with pure, high-quality foods — sourced with integrity from trusted farmers and verified suppliers.

Our core commitments include:

By using this website, you represent and warrant that:

• You are at least 18 years of age, or are using the website under the direct supervision of a parent or legal guardian;
• You have the legal capacity to enter into binding agreements;
• All information you provide is accurate, current and complete;
• You will not use this website for any unlawful, fraudulent or unauthorised purpose.

Root Foods reserves the right to refuse service, suspend accounts or cancel orders at its sole discretion if misuse, fraudulent activity or a violation of these Terms is detected.

Root Foods takes reasonable care to ensure that all product descriptions, specifications and nutritional information displayed on this website are accurate and up to date. However, please note the following:

• Product images are for illustrative purposes only and may not represent the exact appearance of the delivered item.
• As naturally sourced products, colour, texture, aroma and size may vary due to seasonal and agricultural differences. These variations are inherent to natural foods and do not constitute a defect.
• Packaging design and labels may be updated without prior notice.
• Root Foods reserves the right to correct any errors in product descriptions, ingredient lists or pricing at any time without liability.

All prices displayed on rootfoods.com.bd are in Bangladeshi Taka (BDT) and are inclusive of applicable taxes unless otherwise stated.

Prices are subject to change without notice due to:

Promotional pricing is valid exclusively for the duration of the specified promotional period. Root Foods is not obligated to honour prices resulting from typographical or system errors.

5.1Placing an Order

Orders may be placed through the following methods:

5.2Order Confirmation

An order confirmation will be sent to your registered email or phone number upon successful placement. Confirmation does not guarantee availability. In the event a product is out of stock or unavailable after confirmation, Root Foods will notify you and process a full refund if payment has been received.

5.3Order Cancellation

Root Foods reserves the right to cancel or decline any order in the following circumstances:

• Suspected fraudulent or suspicious transaction activity
• Incorrect pricing or product information displayed due to system error
• Unavailability of the product at the time of fulfilment
• Inability to deliver to the specified address

6.1Delivery Timeframes

Estimated standard delivery times are as follows:

6.2Delivery Delays

Delivery timelines are estimates and may be affected by:

• Adverse weather conditions or natural events
• Logistics partner delays or operational disruptions
• National holidays, hartals or public emergencies
• Incorrect or incomplete delivery address provided by the customer

6.3Delivery Charges

Shipping fees are calculated based on delivery location, order weight or size, and any applicable promotional offers. Delivery charges will be clearly displayed at checkout before order confirmation.

Root Foods partners with trusted third-party logistics providers to fulfil deliveries. While we make every effort to ensure timely delivery, Root Foods is not liable for delays caused by logistics partners beyond our reasonable control.

7.1Eligible Returns

Root Foods will accept return requests under the following conditions:

7.2Non-Returnable Items

In compliance with food safety regulations, returns will not be accepted if:

• The product packaging has been opened or the seal broken
• The product has been partially or fully consumed
• The product was stored improperly by the customer
• The return request is made beyond the 24-hour window

7.3Refund Processing

Once a return request is reviewed and approved, refunds will be processed within 3 – 7 working days via one of the following methods:

Root Foods reserves the right to request photographic evidence of damaged or incorrect products before processing a return or refund.

All content published on rootfoods.com.bd — including but not limited to the Root Foods logo, brand identity, product descriptions, photographs, graphic designs, written content and website architecture — is the exclusive intellectual property of Root Foods / Root Multi-Products Ltd.

Unauthorised use of any content is strictly prohibited, including:

• Reproduction, copying or redistribution in any medium
• Commercial exploitation without prior written consent
• Modification, adaptation or creation of derivative works

Any permitted use of Root Foods' intellectual property must be authorised in writing by Root Multi-Products Ltd. Violations may result in legal action.

9.1Product Disclaimer

Any health-related information on this website is based on traditional knowledge and general nutritional research and should not be construed as medical advice.

Customers with pre-existing medical conditions, allergies or dietary restrictions are strongly advised to consult a qualified healthcare professional before consuming any new food product.

9.2Limitation of Liability

Root Foods shall not be held liable for any loss, injury or damages arising from:

• Improper storage, handling or use of products by the customer
• Allergic reactions to disclosed or naturally occurring ingredients
• Reliance on product or health information for medical purposes
• Disruptions to website access or service availability

To the maximum extent permitted by applicable law, Root Foods' total liability to any customer shall not exceed the value of the specific order in dispute.

10.1Information We Collect

When you interact with rootfoods.com.bd, we may collect:

• Full name and contact information (phone number, email address)
• Delivery address and location data
• Payment information processed through secure gateways
• Website browsing data and cookie information

10.2How We Use Your Information

Your personal information is used solely for the following purposes:

• Processing and fulfilling your orders
• Communicating order status and delivery updates
• Providing customer support and resolving disputes
• Improving our website, services and product offerings
• Sending promotional communications — only with your consent

10.3Data Security & Third Parties

Root Foods employs secure systems and partners with trusted, PCI-compliant payment gateways to safeguard your personal and payment data. We do not sell, rent or trade your personal information to third parties for marketing purposes.

Your data may be shared only with logistics partners and payment processors as strictly necessary to fulfil your order.

10.4Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences and analyse website performance. You may disable cookies through your browser settings, though some features of the website may become unavailable as a result.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

Root Foods reserves the right to amend, update or replace these Terms and Conditions at any time without prior notice. The updated version will be published on this page with the revised effective date.

Your continued use of rootfoods.com.bd after any such changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.