Frequently Asked Questions.
Everything you need to know about our products, sourcing, orders, delivery and more.
We believe in full transparency — with our food, our sourcing and our customers. If your question isn't answered here, reach out to us anytime.
Our Products
5 Questions01Are Root Foods products completely natural?
Yes. Root Foods products are 100% natural. We are committed to offering traditional foods made from real, wholesome ingredients — without artificial chemicals, synthetic additives or unnecessary processing.
Our goal is to deliver food as close to its natural form as possible, preserving the flavour, nutrition and integrity of every ingredient from source to your table.
02Do your products contain chemicals or preservatives?
No. Root Foods does not add artificial chemicals, synthetic preservatives or harmful additives to any of its products.
We rely on natural ingredients, traditional preparation methods and responsible packaging to maintain product quality, safety and freshness — without compromising on purity.
03Where are Root Foods products sourced from?
Many Root Foods products are sourced directly from local farmers and rural producers across Bangladesh. We build close, trusted relationships with the people who grow and harvest our ingredients.
By working with verified farmers and suppliers, we ensure authenticity, traceability and quality at every step — while actively supporting local agriculture and rural livelihoods.
04Why do natural products sometimes look or taste slightly different?
Because our products are natural and minimally processed, you may occasionally notice slight variations in colour, texture, aroma or taste between batches. These differences are entirely normal and come from seasonal changes, harvest conditions and the natural variation in agricultural crops.
This is a hallmark of authentic, real food — not a sign of any defect or drop in quality.
05Are Root Foods products safe for daily consumption?
Yes. Our products are made from natural ingredients that have been traditionally used in Bangladeshi households for generations, making them well suited for regular dietary use.
Customers with specific medical conditions, food allergies or special dietary requirements should review ingredient information carefully and consult a qualified healthcare professional before introducing new foods into their diet.
Ordering & Payment
2 Questions06How can I place an order?
Placing an order with Root Foods is quick and straightforward:
- Browse and select your products on rootfoods.com.bd
- Add items to your cart
- Proceed to checkout and enter your delivery details
- Choose your preferred payment method
- Review and confirm your order
Once confirmed, our team will process your order and arrange delivery. You will receive a confirmation via SMS or email.
07What payment methods are available?
Root Foods offers multiple payment options for your convenience:
- Cash on Delivery (COD) — pay when your order arrives
- Online payment via secure integrated payment gateways
- Mobile banking — bKash, Nagad and similar platforms
Available payment options may vary depending on your delivery location. All online transactions are processed through secure, encrypted payment systems.
Delivery
2 Questions08How long does delivery take?
Estimated standard delivery timeframes are:
Delivery times are estimates and may be affected by courier operations, weather conditions, public holidays or other unforeseen circumstances.
09Do you deliver all over Bangladesh?
Yes. Root Foods delivers to most regions across Bangladesh through our trusted logistics partners, and we are continuously expanding our delivery network to reach more communities.
Delivery availability may depend on courier coverage in certain remote areas. Contact our support team if you are unsure about your location before placing an order.
Returns & Refunds
2 Questions10What should I do if I receive a damaged or incorrect product?
We sincerely apologise for any inconvenience. Please take the following steps within 24 hours of delivery:
- Do not discard the product or packaging
- Photograph or video the issue clearly
- Contact our customer support team with your order number
- Share the supporting photos with your request
Our team will review promptly and arrange a replacement or refund as appropriate.
11Can food products be returned?
Due to food safety and hygiene regulations, opened or partially consumed products cannot be returned under any circumstances.
Returns may be accepted only for valid issues — products damaged during delivery, incorrect items dispatched, or products expired upon receipt. All requests must be submitted within 24 hours of delivery with supporting evidence.
Please refer to our full Return & Refund Policy on rootfoods.com.bd for complete details.
Contact & Support
1 Question12How can I contact Root Foods?
Our customer support team is always ready to help with orders, product enquiries, delivery updates and after-sales support. You can reach us through:
- Website: rootfoods.com.bd — Contact Us page
- Email: contact@rootfoods.com.bd
- Social media: our official Facebook, Instagram, TikTok and YouTube pages
For the fastest response, include your order number and a brief description of your enquiry when contacting us.
Try another word, or email us at contact@rootfoods.com.bd — we'll answer personally.
We Are Here for You.
We believe every question deserves an honest answer. Reach out anytime — our team is always happy to help.
