Privacy Policy

Who we are

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Root Multi-Products Ltd. (“RootFoods”, “we”, “our”, “us”) is committed to protecting your personal information.
We believe that trust is the foundation of our brand—just like the pure, natural products we bring from farmers to your table.

This Privacy Policy explains how we collect, use, and protect your information when you:

• browse our website (https://rootfoods.com.bd)
• place an order
• contact us via phone, WhatsApp, Messenger, or email
• interact with our social media pages

By using our website, you agree to this policy.

Comments

We may collect the following information when you place an order or contact us:

• Full name
• Phone number
• Address (for delivery)
• Email address (optional)
• Order details
• Payment information (Cash on Delivery / online gateway)
• Delivery preferences or notes

We may also collect:

Cookies (to improve site performance)

IP address

Browser type

Device information

We use your information to:

✅ process and deliver your order
✅ contact you about your order status
✅ arrange shipment through courier partners
✅ provide customer support
✅ improve our website and services
✅ send offers or updates (only if you agree)

We do NOT sell, rent, or trade your personal information to any third party.

Media

To deliver your order, we may share:

• name
• phone number
• address
• order amount (COD)

with trusted delivery partners such as:

• Pathao
• Steadfast
• Sundarban Courier
• SA Paribahan
• Other local delivery services

This information is shared only for delivery purposes.

Cookies

We use cookies to:

• keep items in your cart
• remember your preferences
• improve website performance
• analyze traffic

You can disable cookies in your browser, but some features may not work properly.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.